If you need to make a change to your booking, please visit our rebooking bot and web messaging service. Check out the latest travel restrictions and requirements for the places you want to go. We understand that you may be unsure of your travel plans. Canadian tariffs. Please contact the issuing agency or carrier directly for assistance. Onboard and at the airport, together with our partners were committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission. It said 84% of Virgin customers surveyed were dissatisfied with the customer service they received. ExpressTestofferRapid Antigen tests with results in 30 mins. If your Virgin Atlantic Holiday is planned to go ahead. Once youve decided where and when you want to go, simply apply your voucher code at the checkout. Use value of original ticket towards a new ticket is allowed. In certain circumstances regulations may require airlines to pay financial compensation to customers if their flight is cancelled within 14 days of departure or delayed more than three hours. Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. This policy is to allow for more flexibility if your plans change. If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. Fare difference charges apply with no refund if new fare is lower. I got my money back same day as plane was cancelled from the Bank in early May, I eventually received an Email a month later in June from Virgin Atlantic stating it would be another 60 days but money was already in my Bank using . Virgin Atlantic Holidays customers already on holiday should make immediate contact with their nearest Virgin Atlantic Holidays representative. Our flexible booking policy (replaced by new policy 5th February 2021). 31, 2021. Using our forms is often the easiest way to solve your problem. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. (a) If you have bought a non-refundable Ticket, you should take out travel insurance in case you need to cancel. Just ask. Change fees and TSP as per rebooking policies above. From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Are you travelling with Virgin Atlantic Holidays? Your itinerary has been emailed to the following address. Before you fill out one of the forms, please remember we can only accept and process your refund if: Youre eligible for a refund in line with our refund policy. Cancellations and refunds. Reward bookings - If your original booking was a Flying Club full reward booking, the value of your Travel Voucher will be the equivalent to the value of Flying Club points and taxes of your original booking. Flight delay and cancellation compensation, How to book a new flight if your flight was cancelled, What to do if the next flight availability is limited, Make a claim on your insurance for flights that have been cancelled, How to claim for unused parts of your journey, Understanding the 'Care Package' you're entitled to (Regulation EC 261/2004), Find out about getting financial compensation for delays or cancellations, Who to contact if you have a question after flight disruption, find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). Once weve received and accepted your refund request, well credit your refund within the normal timeframe to your original form(s) of payment. When you book to travel any time up to 31st December 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). We will not deduct an administration fee to make this refund. Customers are eligible for a refund if their flight was/is still operating during these UK national lockdown periods (inclusive): Customers may also request a refund if a national lockdown was in place at their arrival destination, Original Booked Date - Bookings made up to and including 11th March 2020. Virgin Atlantic Partner Hub Policies Policies From ADM to Ticketing and everything in between, you can take a look at our global policies here. Changes vs Flexibility Policy issued on 15 Feb 2022, - Policy updated to cover bookings up to 23 June 2022, This policy is to allow customers more flexibility in addition to original fares rules, Cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy whichever is the most flexible.All travel must include all outbound AND inbound travel dates, Total Selling Price (TSP) - Includes all fare, YQ, taxes and surcharges when re-calculation is require, This policy applies to all VS/VS* bookings, including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Where fare difference is charged, it should be calculated including all taxes/charges (Total Selling Price). If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. Replacement customers are permitted per ticket within a PNR. Compensation claims can not be processed at the airport. Please contact your tour operator before you cancel your booking. An email with the refund status has been successfully sent to johndoe@email.com. (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. (modern). Subject to the availability of seats in the cabin originally purchased, at no additional cost. Bookings made by credit card or debit card no longer incur a fee. Nothing. If your travel date is on or after 1st September 2022, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. Youll be entitled to a full refund of your holiday within 14 days if: If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. Privacy policy | Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials. We are not responsible for any third party fees. Should we need to reschedule or cancel a flight, we will always be in touch with affected customers and provide your options, including rebooking or refund if we cancel your flight, prioritising those with the most imminent travel plans. Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. However this requirement does not apply if the cause of the delay or cancellation was due to 'extraordinary circumstances' which include weather conditions and the closure of airports. Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. You can rebook to travel any time up to 31st December 2023. This type of test is often called PCR (polymerase chain reaction) or LAMP (loop-mediated isothermal amplification). Canadian tariffs. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. You will find our contact details on our Help Centre. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. New ticket must be issued, and original ticket refunded on/before revised travel date. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. If your booking was made through a tour operator, travel agent or other airline, please contact them directly to discuss your options. If you booked with Virgin Holidays, help is available viaCustomer support. Routes where face masks onboard must be worn: For the following routes operating to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai. How we can help when your flight is cancelled or delayed. For purposes of travel to the United States,vaccines acceptedinclude the following FDA approved or authorized and World Health Organization (WHO) emergency use listed (EUL) vaccines: If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF The package holiday arm of Virgin Atlantic Airways Ltd. agreed to complete refunds totaling 203 million pounds ($265 million) to 53,000 claimants, the Competition and Markets Authority said Friday . If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. As the name suggests, rapid tests don't require a lab for processing and offer the fastest results. Replace original customer name with the newcustomer details withinyour original PNR, Reissue ticket using original fare in the new customer name, SI VS REPLACEMENT PAX DUE TO COVID19 06MAY21, For itineraries with other airlines included, Create a new PNR for the replacement customer using a fare valid at time of creation, Refund original ticket which will be credited to original form of payment, Update the SI field with the following information. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. You dont have to decide right now; you can convert to a Travel Voucher which can be used up until 31 December 2023. All remaining COVID-19 restrictions will be removed for UK arrivals. Re-book onto another flight We've launched our new web messaging service. It can be used to pay or part-pay for a new booking. Its important that you make any changes before the date you were originally due to travel. If your Virgin Atlantic Holiday is planned to go ahead. Any additional fare cost will be charged. To rebook your flight, simply complete the Rebook self-service form and follow the instructions. You can now rebook through our new web messaging service from 8am to 8pm UK time. You'll find the answer to most questions here. Privacy policy | This will result in the whole value of theOpen Ticketbeing non-refundable. We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. Your booking reference number (It will be six characters with a mixture of numbers and letters, e.g. Register here, If your flight has been cancelled or impacted by changes to our schedule. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking,with no refund if the new fare is lower. ***For one-way trips, apply 50% of the respective amounts. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF More next week. Privacy policy | The vaccination proof used will depend on where the approved vaccine(s) were administered. Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return Did you book directly with us on the phone or online? You'll just need to use your ticket by 31st December 2023. Get ready to fly. Fare difference applies. Please enter your details to see the status of your refund request. However, requirements differ by country, so we've created a checklist to help you find everything you'll need, should you need a test. Use our new WhatsApp service. But if you have a specific flight or booking related query, drop us a line. Our travel advice pages have all the latest entry requirements for all the destinations we fly to, including which types of Covid-19 tests will be accepted. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. Find out when testing is required for the country you're visiting. https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, https://gov.wales/arriving-wales-overseas, Passenger Disclosure and Attestation form, apply and obtain an ESTA (Electronic System for Travel Authorization) for travel, your options when a flight is cancelled can be found here. You can even make a booking for someone else using your Travel Voucher. You can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly.
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