In the event that you fail to pay for your holiday by the balance due date, your holiday including your Disney Park tickets will be cancelled in accordance with these Booking Conditions and may not be refunded. If they are not, you will be unable to board the flight. If you have a complaint whilst on holiday you must immediately notify our local representative and the supplier of the service (s) and complete a report form in resort. All elements of your booking are subject to Park capacity and availability. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Virgin Atlantic Holidays Booking Conditions. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Often passengers holding confirmed reservations and flexible tickets change their plans or don't turn up. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . may authorise or charge your payment/credit card at check-in as a deposit for any incidentals such as room service, telephone calls or other hotel services, or for damage or incidents occurring during your stay and which are not part of your holiday package with Virgin Atlantic Holidays. Our travel experts are on hand to help you book your next holiday. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Customer service plan Read more. Discounted rates are ineligible for Virginpoints including rentals involving free, complimentary, non commissionale travel industry rate rentals and tour rate products (rentals as part of a holiday package), rentals under corporate agreements, insurance replacement and body shop rentals. Find out more about making a claim for reimbursement of essential items. I have just returned from my trip and would to complain about a certain aspect of my holiday. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. We are continually reviewing our flying schedules,taking into accountthe Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. We will communicate any changes to your provisional booking as soon as is practicable and you will then have the choice of: (i) accepting the changes and paying any increase in price, in which case we will issue a confirmation invoice to you, your booking will be confirmed and the Contract between us shall be formed; or. have to do this within 14 days of the voucher being issued or it is locked as a voucher (trap 3) By continuing to browse the site you are agreeing to our use of cookies. If you book and pay for your ticket through our Customer Service Centre, website or our airport ticket desk, and are unable to travel you should contact us regarding a refund. You will be charged 100% of the price of all part-used components. Your insurance premium is non-refundable. Please see clause 16 for changes and cancellations after departure, as a result of Covid-19. WebI want to cancel the car hire or any other 'extras' off my booking. National Car Rental is a premium, internationally recognized brand serving the car hire needs of the frequent airport traveller who seeks choice, convenience and time savings for all of their travel needs. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. If we can we will call you to discuss your concerns alternatively, or at your specific request, we will write or e mail you. 17. Terms and conditions | Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk Any suchExcursion and in addition, any other excursions, tours, activities or other events that you may choose to book or pay for whilst you are away (Locally Booked Excursions), are not part of your package holiday provided by us and these Booking Conditions willnot apply to any such Excursions or Locally Booked Excursions. Any such changes shall not be deemed to be an alteration of the price, or a significant change, pursuant to Regulation 10 and/or Regulation 11 of the Package Travel and Linked Travel Arrangements Regulations 2018, because your booking was only provisional and not yet confirmed by us. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. If thepoints do not show on your account within six weeks,please contact Alamoto claim them back using your 10 digit membership number. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF 3.6. Bookings made by credit card or debit card no longer incur a fee. 12.5 Pursuant to clauses 12.2, 12.3 and 12.4 above, our liability to you will immediately cease and you and the members of your booking will be required to leave your accommodation or other service immediately. In the event of an unavoidable or extraordinary circumstance and where it is not possible to ensure your return as scheduled, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. 13.3. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). You will only be able to change or cancel your flight if you have not checked-in online. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). There are a number of conditions about how you use our website. The Contract will come into existence between us when we dispatch the confirmation invoice to the lead name. You may have to pay extra room charges e.g. We are happy to advise and assist you in choosing a suitable holiday. WebI requested a refund from Virgin over the phone yesterday for my trip booked for 25th April (flights only with Virgin Atlantic, but I had to speak to Virgin Holidays about it for some reason). Once completed and approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply. We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. 1.2This Web Site and its Contents are protected by copyright pursuant to English and international copyright laws. However, we will not cancel less than 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasnt been reached. You should consult your doctor for current recommendations and information on inoculations or vaccinations before you depart relevant to the destination you will be visiting or transiting through. All rentals are subject to availability and Alamo's standard Terms & Conditions apply. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which did not result from any breach of our Contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. Tour, travel industry, broker, insurance replacement, complimentary and other discounted rentals do not qualify for mileage rewards. But ATOL protection does not apply to all holiday and travel services listed on this website. 7.8. 1.3 After we receive your booking and all appropriate payments and, if the arrangements you wish to book are available, we will confirm your booking to you and issue a confirmation invoice. single room supplements, pursuant to clause 8.2 above. 1.10. We value our employees and customers as much as a member of the family. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. Our new direct Virgin Atlantic service commences 22nd October 2023. Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. WebVirgin Atlantic Partner Hub Policies Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. Hertz offer all Virgin Atlantic passengers and Flying Club members -. For a 7 night holiday please search for 8 nights. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Full terms and conditions can be foundhere. Our Customer Service agents will advise you of other fares that may be available and will help identify the lowest published fare for your needs. Some cruise lines also allow this daily charge to be pre-paid at the time of booking which can be cheaper than paying onboard. Booking through Virgin Atlantic Holidays Retail Stores and Call Centre. 10.2. Or call UK 0844 249 0107 USA +1 (877) 868 2755. 13.1. 10.3 If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your booking we will tell you as soon as possible, if there is time before your departure, and you will have the choice of: (i) accepting the change; or (ii) accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or (iii) having a refund of all monies paid, if we are not able to offer an alternative that is sufficiently comparable. Prices exclude any gratuity or service charge that may be payable on board or in advance. As a result, you will benefit from an ATOL certificate, a scheme which offers you financial protection and ATOL assistance in Most delayed bags travel on our next flight, as an international carrier the duration and frequency of flights dictate the time you can expect to be reunited with your property. The issuer, however, does not disclose this information. Cancellations and amendments made to bookin g You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges. This compulsory charge is not covered when pre-paying any daily service charge. If this occurs overseas then you will become responsible and liable for arranging and paying for your return journey home in addition to any other members of your group who cannot or will not travel without you. You should check your e-tickets very carefully immediately on receipt to ensure you have the correct flight times. In the meantime check out our FAQs to see if this can help answer any immediate questions. All rights reserved. If a price on our booking confirmation, website, brochures or promotional material is obviously incorrect, a booking made on that price will not be valid and we reserve the right to cancel the booking, unless you wish to pay the correct price. All such implied terms and warranties are hereby excluded. 1.1The contents of the Web Site are intended for your personal non-commercial use. No warranties 8. All rentals are subject to availability and the car rental companies' standard Terms & Conditions apply. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met.
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