If the FCC recieves enough complaints, they can document a pattern and force Verizon to clean up their act or face serious consequences. If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Which is why many of us end up with drawers full of unwanted or outdated electronic devices. Bring in your old device, including a cell phone, smartwatch or tablet, and Verizon will appraise the value of your device and give you a credit on your account good toward a new device or other products and services available through Verizon. Delivered within 2 weeks of receiving your device. upgrade. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Log into your MyVerizon account and click on the "receipt" link under the My Billing tab. So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. Thank you for reaching out to us! If I could do it again I'd go to a store so you have someone's feet to hold to the fire to fix any issues. We use cookies to make wikiHow great. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Welcome to /r/Verizon! Does my phone have to be paid off to trade in Verizon? I then picked the Samsung Galaxy S22+ for my new phone with Verizon. Personal Business. Check out the trade-in FAQs page. The FCC form is quick and easy and could really help others facing similar frustrations. Use your submission ID or email address to order a new kit or print another label. iPhone trade-in: How much is your phone worth? The $35 fee helps to recover some of that revenue loss. We never want our customers to feel this way. Correct answers are available for this post. Devices that are active on a device payment agreement aren't eligible for trade-in until the agreement has been paid in full. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Your submission ID is a unique identifier you can use to track your trade-in submission. To get your device to us, you can either: Need to change your trade-in method? Does Verizon trade-in cracked screens? Try being overly polite and thankful. To apply for this kind of trade-in you must be logged in to My Verizon. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. If you requested a shipping kit but can't find or didn't receive it. You may get connected to management as you are running into a meeting or dropping the call. Find instructions for clearing your specific mobile device on our Device Support Overview pages. Phones and other devices that were subsidized by a two-year agreement are eligible for a trade-in. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Its trade-in program only has two device condition categories: good and damaged. Downdetector only reports an incident when the number of problem reports is significantly higher than . First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. Avoid calling when you are on the road or have something pending. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Bring your device and UPS QR code to a UPS drop-off location. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. Verizon Gift Card, sent to the email address you provided during your trade-in request. Which is better (and why). *** In fact, contacting the FCC may help fellow and future Verizon customers avoid a similar fate of endless aggravation. Verizon outages reported in the last 24 hours. Get up to $500 when you. Yes. New comments cannot be posted and votes cannot be cast. They've also tried to request photos of the phone from the warehouse, but the warehouse cant locate the S5 they claim I sent them and they also cant find my S9 either. Ill try to attach a screen shot of my comments. If you cancel your service, you'll owe the remaining balance of the phone. Goodness! Extend your session by clicking OK below. Re: Trade-In kits not received FOUR times. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. Did you receive any images of your phone? I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. Choose which devices you'd like to trade in. Note: Verizon is committed to keeping e-waste out of landfills. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. If your mobile device has no trade-in value, you can recycle it. You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. I can understand where your concern is coming from regarding the difference in value. or put that toward a. device. Stop saving old devices; cash them in credit towards a new device instead. Yes. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. It's very quick and simple and will get results: Hello! If you've already shipped your device, it cannot be returned. Verizon's latest set of cell phone deals include newly increased trade-in rebates for those looking to upgrade - up to $800 off on the latest flagship devices, in fact. Each time the customer service rep assures me that this is very unusual, and they will resolve it for me and "not to worry", that I will be credited the full amount of the promised trade-in. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. PayPal credit within 2 weeks of receiving your device. Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. Have a phone you love? Please sign in again to continue. As a consumer myself, I know it's vital to get the proper promotions that are promised. or Android devices. If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. We inspect the device you send to ensure it matches the information you submitted. Im supposed to check back in 24 hours. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. By signing up you are agreeing to receive emails according to our privacy policy. This article has been viewed 483,948 times. I have spent hours on the phone and chat trying to solve problem, to no avail. You can check the status of your trade-in submission online at any time. When you trade in or recycle your old devices, you reduce clutter and protect the environment. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. To create this article, 41 people, some anonymous, worked to edit and improve it over time. New comments cannot be posted and votes cannot be cast. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Excludes Verizon Prepaid plans. Trade-in your Apple. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Please, send us a DM, so we can address all your concerns. If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. Hi! This is not an isolated problem based on the number of people saying they had the same thing happen. No. https://www.verizon.com/support/trade-in-program-faqs/. Scan this QR code to download the app now. Have a phone you love? Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Take advantage of Verizons trade-in program to get a new phone at a discounted price. Get up to $500 when you. Use our Store Locator and filter for "Verizon Company Store". Use your own shipping materials and print a label. File a complaint with the Better Business Bureau. Finally, they instructed me a way to request a mailing label that I needed to print myself. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. If you misplaced your shipping materials, visit our Trade-In Tracker. Have a phone you love? This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Get up to $500 when you. You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. * They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. Non-customers - Even if you're not a Verizon customer, you can trade in a device and get a Verizon Gift Card or PayPal credit. I upgraded to the iPhone 13 pro and traded in by iPhone XR. Stores Accessibility Resource Center Skip to main content. Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. Im not holding my breath. Press 1 for English, and press 2 to speak with a rep. Remember my username. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. NOTE: I am turning off AutoPay until this is resolved. Please respond to the Private Message we're sending so we can get a solution in place. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Archived post. Can you please elaborate on your questions/concern? Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"