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Can I switch back to my physical Security Device if I don't like using Mobile Secure Key? Contactless payment function is a free standard feature for HSBC Premier MasterCard Credit Card, HSBC Visa Signature Card, HSBC Visa Platinum Card, HSBC Visa Gold Card, HSBC Gold Card for Students, HSBC Visa Card, HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard . All you need to do is make sure HSBC have your up-to-date contact details to update this, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. To access them, just hover over My HSBC at the top of the page and then scroll down to the Documents section and click on My Documents. What information is shown if I tap the "Account" function? How do I set my HSBC credit card as the default card for Samsung Pay? What if I don't have a compatible device or smartphone? Payments made using the "Pay with RC" function can't be cancelled or amended once they're confirmed. "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. Fraud alert: Don't fall victim to a scam. You will receive your card with contactless payment function upon card replacement and renewal. No. Please ensure we have your correct contact details. If you want to add your Mobile Secure Key to another device, you need to first remove the Mobile Secure Key from your original device. Take clear pictures of your ID documents and upload them. HSBC reserves the right to decide whether or not a transaction is eligible for offset by using the "Pay with RC" function. How do I activate my Mobile Secure Key on my second mobile device? Depending on the merchant setup, you may use contactless payment function for contactless payment transaction of up to HK$1,000*. You must have the below to use Apple Pay: 1) You must have an eligible Apple device as below: 3) An eligible HSBC credit cards as below: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. Where can I report the incident and request a replacement? Have questions about Mobile Secure Key? There's a problem with a transaction on my credit card statement. Why is my physical Security Device not working anymore? We use cookies to give you the best possible experience on our website. This means that a user can only have one Security Device to access their account and only one Security Device can be linked to an Internet Banking account at any time. For all other cardholders, RewardCash is valid for up to two years. When I am overseas, I was given a choice to select whether I would like to settle in the currency of the credit card or the foreign currency. Location code 0-9 A-Z 2 characters made up of letters or numbers. Samsung Pay can be used at almost any merchants accepting credit card. To set your HSBC credit card as default, go to Wallet, touch and hold your HSBC credit card and drag it to the front of all the cards. Tap the add button. Even if your hard token is still displaying a code, it cannot be used anymore and you should use your Mobile Secure Key instead. I received a notification about contactless payment function. Contactless payment function is a free credit card feature which provides swift and convenient payment for HSBC Premier MasterCard Credit Card, HSBC Visa Signature Card, HSBC Visa Platinum Card, HSBC Visa Gold Card, HSBC Visa Gold Card for Students, HSBC Visa Card, HSBC PulseUnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. If the code expired before you could use it to complete your online transaction, you can select 'Resend code' on the transaction page to get a new code sent to your registered mobile number and try again. Can I keep using Samsung Pay if I cancel my linked HSBC plastic card? Apple Pay can only work on device which is not jailbroken. Can additional cardholders apply for Samsung Pay? Other than that, you can also see the last 10 Samsung Pay transactions made via your device under your card in the Samsung Pay app. Follow the instructions on the screen. We will send you an Acknowledgement Letter within 10 working days after receiving your request. HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). Therefore, you are advised to make careful consideration before making any early repayment decision. If your account was opened at HSBC in the China Building (29 Queen's Road Central), your branch code will be 128. If you don't recognise the transaction, reply "N" or "No" and the transaction will be declined. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual card numbers are never shared by Apple with merchants or transmitted with payment. Yes, you can use Apple Pay overseas in the stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. You can find more tips on our cyber security and fraud hub. Help for payments, transfers, wires and deposits, Facebook This link will open in a new window, Twitter This link will open in a new window, Youtube This link will open in a new window, Research backgrounds of brokers and firms for free by visiting FINRA's BrokerCheck website, Information for real estate professionals, Careers, media, investor and corporate information, Full name and address of recipients bank, Recipients Bank Identifier Code (BIC) (International Wires Only) or bank routing number, Recipients bank account number or IBAN (International Bank Account number), If you have made a payment to the recipient before, select the appropriate payee from your existing payees and click, If this is the first time you are making a payment to this recipient click, When setting up a new wire payee, you will need to generate an additional code from your HSBC Security Device. For details, please visit HSBC EveryMile Credit Card page. Yes, you can add an additional cardholder to any HSBC credit card you hold unless it's an HSBC EveryMile Credit Card or an HSBC Visa Gold Card for students. HSBC personal credit cards cardholders are eligible to participate in the RewardCash Programmes. a face-to-face cashier facilitated transaction whereby the credit card is inserted into the payment terminal during payment), in order to activate and authorise a transaction limit of HKD1,000 for offline transaction. What should I do if I lost my mobile phone? For your increased protection, only one Security Device can be activated to one User ID at any time. You may call (852) 2233 3033 for HSBC Jade customers, (852) 2233 3322 for HSBC Premier customers, (852) 2233 3000 for Other customers and quote the reference number to check for the application status. For applicable transfer fees, please refer to the Pre-Payment and Receipt Disclosures received at the time of your wire transaction. If you change my device to a new model, you will need to add your card(s) to Apple Wallet again. Install and update your security software promptly, download and update your apps via reliable sources such as the app store for your device only. How can I find the application reference number? "Pay with RC" is an exclusive function only available on Reward+. If this has happened, you'll see a message on screen to explain and you'll need to restart the payment process. debit cards) via HSBC Online Banking or our Customer Service Hotline. I applied for a personal credit card /personal loan through HSBC Branch / Call centre, can I also submit the document via online? You will need to enter the OTP to verify and continue with your payment. Select the HSBC account you would like to transfer from. If you change your contact details, you'll need to let HSBC know as soon as possible by giving them a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Set a hard-to-guess passcode on your mobile devices and set your screens to lock automatically. In most circumstances you do not need internet connection to transact using Google Pay. Google Pay can only work on device which is not rooted. Despite no interest being charged, there is personalised monthly handling fee for Cash Instalment Plan. No. Can I use Apple Pay with a jailbroken device? 3. Do I need to connect to internet when I am using Apple Pay? Security info is an alternate contact email address or phone number that you add to your account. However, occasionally you may be required to connect to the internet, for example after a device restart. There are over 6000 outlets in Hong Kong which currently support contactless payment function, including major supermarkets, convenience stores and eateries. Please swipe left or right to select your HSBC credit card for payment. Each one-time passcode can only be used for a single online purchase so we'll send a new one each time you make an online purchase. If you have registered for a particular fund, you can also check its yield and price data. You can use our online tool when applying for a new product, if: Before you start, make sure you have therequired documentswith you and yourdetails are up to date. Contactless payment transactions are processed through the same reliable payment network as EMV chip transactions. Samsung Pay works with Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy C9 Pro, Galaxy C7 Pro, Galaxy C5 Pro, Gear S3 and Gear Sport. What you need to do is simply logon to Reward+ with your current PIB log on details and you can then pay a statement or transaction with RewardCash anytime, anywhere. Ireland National Sort Code (NSC) API Lookup. Lost or stolen credit cards should be reported as soon as possible. I downloaded Reward+ on my smartphone and tablet and have registered my credit card to participate in a merchant / promotional spending offer on my smartphone. Huawei and Honor smartphones, which do not support Google Play Store, Contact our call centre to deactivate your physical Security Device and ask for a new physical Security Device to be sent to you with replacement and delivery charges, After receiving the new physical Security Device, log on to online banking and you'll be prompted to create a new password, Alternatively, you can visit your nearest branch to request a replacement Security Device and then create a password in online banking. The bank code and branch code, along with your recipient's account number, are used to make sure the payment goes to the right place. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. Mobile Secure Key, available on the HSBC Malaysia Mobile Banking app, is a digital version of the physical Security Device. Choose encrypted networks when you use Wi-Fi and remove unnecessary Wi-Fi connection settings. From 30 July 2021 onwards, your Mobile Secure Key will work on only one mobile device at a time. The Mobile Secure Key ensures only you can access your accounts. For details please visit https://findmymobile.samsung.com. Please visit our branches to perform your transactions. If your mobile phone number is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. What should I do if it gets lost or damaged? Problems with your mobile network coverage or signal could also stop or delay you receiving it. Follow these instructions to set up your Security Device PIN for the first time: Transaction verification in online banking (updated as of October 2020): When you transfer money to third parties or pay bills online, you are required to enter a security code generated by your Security Device on the HSBC online banking transaction page. 2. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. To apply, go toCredit cardsin Personal Internet Banking. Yes, additional cardholders can apply for Google Pay using their additional cards. The record will also be shown subsequently in Mobile Banking App, PIB, e-statement and paper statement. Cross-border notice. Tap on "Add Card" shown on the screen to register your card. Logon code. No interestwill be charged on your Spending Instalment Plan if you make full repayment of the credit card's statement balance on or before the payment due date of each month; otherwise, interest which is calculated based on the prevailing interest rate applicable to the credit card account will be levied on all the outstanding balances. New Zealand National Clearing Code (NCC) API Lookup. If the merchant refused, please provide a copy of your written cancellation instruction to the merchant and other relevant supporting documents such as sales slip/invoice to us for negotiation with the merchant bank. The verification code is made up of 6 numbers. HSBC Bank plc, London, UK | Head office, address, tel, website and swift code UK HSBC Bank plc HSBC Bank plc is one of the major clearing banks in the United Kingdom and it is part of HSBC Holdings plc. HSBC will continue to use your mobile phone number in line with its terms and conditions and any preferences you've registered with them. contain special characters (except _.@-+!#[]()~). The use of Google Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. You may also wish to refer to these FAQ items: Can I still use the Verification Code for Online Transaction service if I haven't provided a valid mobile number? HSBC Premier cardholders can use their RewardCash up to three years after earning it. If you choose to settle in the foreign currency, the Hong Kong dollars (for a Hong Kong dollar card) or US dollars (for a US dollar card) equivalent amount will be billed after a currency conversion at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. The name of the certificate owner (The Hongkong and Shanghai Banking Corporation Limited) will be displayed either on the URL address bar or near the top of the browser. You can call us on 2233 3000 to report loss of your device. Will I earn RewardCash when I make Internet bill payments? The overpaid amount will be saved in your credit card account as a credit balance. For us to carry out these checks, retailers need to process your payment using a system called 3D Secure. Hence, without internet connection or WiFi, security codes can be generated anywhere around the world with the HSBC Malaysia Mobile Banking app. Listening to what you have to say about services matters to us. You can see the full details of how this fee is calculated in the HSBC Credit Card Terms (PDF). For transactions that cannot be accepted by Google Pay, please use your HSBC plastic card. Enter the 6 digit security code displayed to you on the new Security Device and click "continue". Apple Pay is a secure way to make payments. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. 6. Review and confirm your transfer details. HSBC Bank Malaysia Berhad 198401015221 (127776-V) 2023. If it hasn't been verified yet, you'll see a message asking you to verify your account. The current standard redemption rate is $1 RC = HK$1. 1. There is not a "default" card setting in Samsung Pay. For more information, please visit our Security centre. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. If we see a suspicious transaction on your credit card, we'll send you an SMS alert. It may take up to 7 working days for replacement card arrangement. If you use Google Pay on the same phone, you might need to set the default payment wallet under Settings> NFC> Tap and Pay. Mail it to: The Hongkong and Shanghai Banking Corporation Limited, P O Box 72677, Kowloon Central Post Office, Kowloon, Hong Kong, 1. Want to know more? INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. To use Apple Pay, you can directly add your credit card to your compatible Apple device: If you have registered your card in iTunes account, your device will prompt you to input the cards security code to add that card from iTunes account. That amount already includes all the applicable charges and no extra charge will be charged by the Bank. Despite no interest being charged, there is personalised monthly handling fee for Spending InstalmentPlan. How long will it take to have the result? To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses biometric credentials in your device, or else they might be able to make transactions without your authorization. Please refer the following table for details: , all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. If you dont want to receive these reminders, you can disable the notification anytime via "Settings". That amount already includes all the applicable charges and no extra charge will be charged by the Bank. With "HSBC" displayed on the Security Device screen, press the green button again. Your Google Pay will be cancelled together with the plastic card. Unfortunately, we cannot accept birth certificates online. HSBC SWIFT code (or when receiving an international wire) MRMDUS33 HSBC Address HSBC Bank USA, N.A. If you fail to enter the verification code or the verification code is expired, please contact us on 2233 3000. After converting your RewardCash using the promotional "Pay with RC" redemption rate, the corresponding HKD amount might not fully offset the statement balance or transaction amount. If you do not logon to Reward+ using your current HSBC Personal Internet Banking ("PIB") log on details, you will need to fill in your name and credit card number on "Discover". If you have any issues or would like to check what details are on your joint account, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. * Devices supporting Samsung Pay may update from time to time. Amanah customers can find further details on the conditions and charges by referring to 'item 3' of our Amanah tariff and charges. Log in your Samsung Account and set up your Iris, Fingerprint or Samsung Pay specific PIN. No, you won't be able to complete online transactions with your HSBC credit card at merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment if you don't have a valid mobile number in our records. Yes, so if you have setup an autoPay instruction but at the same time repay your credit card statement balance using other means, you can contact us at least 1 working day (for HSBC payment account) or 2 working days (for non HSBC payment account) for further arrangement. If you tap the "Account" function, you will be required to log on using your current PIB log on details. What are the types of statements and transactions that I can choose to pay with RC displayed? . However, the final outcome will depend on the investigation result. Once the account is activated your message will be displayed in your web browser window. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. When should I report lost and stolen credit card incidents? If you choose to settle in the currency of the credit card, then the amount appearing on the transaction slip will be billed to your card account. We reserve the right of final decision to charge or adjust the annual fee. You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. If you purchase a Samsung Galaxy mobile device from other regions, you will not able to use Samsung Pay. How can I make payments to my credit card account? And unlike credit cards, on iPhone and iPad every payment requires Touch ID or a passcode, and Apple Watch must be unlocked - so only you can make payments from your device. If your application is successful,an SMS/email/letter notification will be sent to you. Jammu And Kashmir Bank Ltd. Kotak Mahindra Bank Ltd. Oriental Bank Of Commerce. Step 1: Open the HSBC Malaysia Mobile Banking app (but don't log on). No, you can't. Therefore, you are advised to make careful consideration before making any early repayment decision. We're here to help. To remove it via theHSBC Malaysia Mobile Banking app on your old devices: Can I still use my physical Security Device after activating the Mobile Secure Key? If I dont use Mobile Secure Key, can I still use online and mobile banking? Due to a change in online payment rules, you now need to go through some extra security checks to help confirm that it's really you using your card. The address on your childs application must match the address we hold for you. The first card you add to Wallet is your default card. Alternatively, you can call us on 2233 3000 to report loss of your device. It's easy to share your ideas, stay informed and join the conversation. The next time you spend with your credit card, it will be deducted automatically. 6. Mexico Clave Bancaria Estandarizada (CLABE) API Lookup. Samsung Pay is customized for every region for the best customer experience. The HSBC/HSBC Amanah Security Device is PIN-protected. This is to avoid your overpaying of any statement or transaction when you use "Pay with RC". Howdo Iapplytomake an early repaymentonthe total outstanding amountof myCash Instalment Plan? If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com or use the Find My iPhone app to suspend or permanently remove your card(s) from that device. Yes, all registered and saved promotions under "All Favourites" will be removed after the end of the promotion period. New measures to help keep you safe from fraud. Contactless payment function is a chip-based technology which allows you to pay for your purchases by tapping your card without the need to sign on the sales slip for payment of not more than HKD1,000* per transaction (*subject to the limits set by the Bank, Visa, MasterCard Worldwide or UnionPay or the merchant). You can always view and use the RewardCash earned with your primary cards (including your private label cards) and their additional cards issued by you. This will generate a security code. Listening to what you have to say about services matters to us. Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. For transactions conducted using NFC technology, the limit depends on the setting of the contactless terminal. What is contactless payment function (Visa payWave / MasterCard contactless / UnionPay QuickPass)? You can choose to make early repayment, however, the total amount of outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. It takes into account your latest statement balance, and any subsequent payments you made with HKD and RC. The use of Apple Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. If you hold other HSBC credit cards, please refer to the key fact statement and bank tariff guide for more details. For HSBC PulseUnionPay Dual Currency Diamond Credit Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. Please note while processing the replacement card, your card will be temporarily suspended for merchant transactions (Autopay and Direct Debit Authorization will not be affected). To add your card to Google Pay, just complete the simple steps for your compatible device as below: 1) Open the Google Pay app on your device. Please ask the merchant to cancel the payment first and we suggest you retain any written communication with the merchant. We use cookies to give you the best possible experience on our website. Firefox: The name of the company will be highlighted in green inside the URL address bar. No to use Verified by Visa you just need a device you can use to make an online purchase (e.g. Press the yellow button and enter the 6 digits shown on your Security Device to continue. Follow HSBC Expat on Facebook This link will open in a new window, Follow HSBC Expat on Twitter This link will open in a new window, Follow HSBC Expat on YouTube This link will open in a new window, Find answers to your queries or contact us for further help, View our international offices in Jersey and Hong Kong, Discover the benefits of international banking, Media, investor and corporate information, the passcode you're using is the correct one by making sure the four-letter reference ID (e.g. However, if you need to set up your Mobile Secure Key on any new device, you will first need to remove it from all of your old devices. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. Such transaction fee is waived for transactions effected in Macau Pataca and made with HSBC Pulse UnionPay Dual Currency Diamond Card.
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