You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Thanks Jayne, Hello Ella,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. - Double check your delivery--some codes only work with specific delivery options. Isabelle McGrath. If the carrier was unable to deliver to your address, try using an alternative delivery address! Items must be unworn and unwashed with the original labels attached. Desired outcome: A lot of our production is based in the UK, which means our products will come with UK sizing. but a different item to the one ordered. 2. I will need a few more details from you to get this looked into.Please could you reply to the message you will have received off Trustpilot requesting more information.We will require your order number and email address linked to your order.Take CareHamza, ABSOLUTELY SHOCKEDI ordered for the first time using this company on the 9th Jan. They sent me the wrong item and the wrong size. You can wait for your package to come back to us and we'll give you a full refund. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. Qty: 1 Size: 10 Colour: Yellow I will be sure to pass on your thanks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Status: Dispatched Keep an eye on your return tracking. Hello Chloe,Thank you for getting in touch and for taking the time to leave your review.I'm sorry to hear that an item recently purchased from our brand was received in a faulty condition. The price is very affordable! I would reduce my rating to 0 stars if it were possible. How can you advertise something without specifying the colour? The order was meant to be Christmas gifts for my daughter. This company is horrible. - AGG06869-440-24 It's that simple, so just follow this 3-step process and enjoy your Nasty Gal online . This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. I have been emailing with the customer service reps for over two weeks to get this sorted out. When they re-ordered, they cancelled half my order without telling me and refused to pay the shipping cost to reorder. Once this has been done, keep hold of your proof of postage receipt and send it to us and we will send out the correct item for you on our fastest delivery method at no extra charge to yourself subject to stockKind regards -Millie, Order lost and no help. I called a number that is associated with Nastygal. It's great to hear that Karen E was extremely helpful when you reached out to us in relation to your return and that she made it straightforward. The first thing to check is have you had your dispatch email? x. I had an issue with my return and Nikki S. was a great help! Just click the link here and follow the steps below. I was blown away when it arrived this morning! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Meet the new Nasty Gal app. We dont offer exchanges, but you can return your package and order again. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. They're not the cheapest brand out there - items are generally around $15-$50 depending on what type of sales they have going on. I've been trying to get a refund after returning an order over 7 months ago. I immediately ordered another pair in a size 8 for my daughter for Christmas. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. Disgusting business let's put them out! Looking forward to your reply, speak soon. EVRI QR code : H00JVD0002464799 I can't see the refund on my bank statement? Replacement sent next day (hence the 1 star rather than nothing!) She threw in a joke, too, which set the tone for my day. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. Your browser does not support embedded videos. I have tried to deal with you customer service agents and although they initially offered to replace/refund the items missing, once I confirmed which were missing they have now changed their mind. This does not affect your statutory rights. They would now intentionally be sending this package to the wrong address. You will receive a cancellation email and a refund via the original payment method used. I am sorry to hear your order is not yet with you however I will be happy to help with this.You can find our contact details on our website in which our advisers work 24/7 to assist with all matters so I can assure you this is not a scam and please reach out to them here with your order number: https://www.nastygal.com/gb/page/contact-us.htmlKind regards x, Information provided by various external sources. AVOID PLEASE, Hello Fran,Thank you for bringing this to our attention and I am sorry to hear you've not received an order confirmation email for your order. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. standard FREE returns on your orders with no minimum spend for a whole year, just dont forget to select Absolutely amazing customer service in my opinion!! I ordered a pair of boots in a size 8. When reaching out to customer service, I am told to keep waiting, but they cannot provide any other info. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your banks processing times), 2. As soon as you place your order, were on it we know you need it fast! Coupon Code. Replies to negative reviews in < 24 hours. It might be okay to wear out to dinner and that's it. I ordered a snowboard jacket and pants. 2. Reached out to customer service ad was told to keep waiting. Log in your account, select "addresses" and you can either add a new one or edit an existing one. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. Also, they won't refund the cost of shipping to me in the first place, with the incorrect shipping speed. I have returned your item but you are failing to return my money. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. Overall the Customer service was horrible and they sent me around in circles putting me in touch with different reps each time. I don't have the invoice from my parcel, can I return? Having looked into this, I can see your order was placed using our 8 working day shipping method and this would make your estimated date of delivery the 10th of February. Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. I returned my order and with a shipping label that they sent me and I paid for ($4) and they cannot track it and have not received my refund of $300. Really like the style of their clothes and have quite a few pieces from here. Dont waste your time. I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. 2. Your shipping date has to have passed for us to be able to investigate where your order is.If your shipping date has passed, please contact us by going to the 'Contact Us' tab on this page and have your order number ready. I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. Take care x, Wow what an easy and helpful on line customer care service. Under the consumer contract regulations I have the right to cancel an order within 14 days. Will definitely be ordering again especially with such a good customer service team! Overview. Take care X ----------------------------------------------------------------------------------------------------------Hi Allyce, I'm really sorry you've not received your order yet. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. We are unable to cancel or refund the order now as this can still be located in the couriers network and delivered to you. Completly ridiculous and a waste of time. Ready to return? If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. Was sent brown coat? Please note the USA Express Shipping service cannot be used for military postcodes. Really appreciate the help! Garbage ability to fix a problem. includes Click and Collect services as well. You can find fashionable clothing for man and woman. \r\n\r\nRun.". Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. Please include your full name, email address you placed your order with and your order number when you contact us. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. Extra 10% off New Arrivals Nasty Girl Promo Code. If this isnt available, in your area then youll need to get in touch with your local post office. The refund may take up to 7 days, this is the banking process and not something we can speed up. 41.30 System won't accept order number stating it's invalid. I realize this is a busy time of year but I am extremely underwhelmed with the service. the next day or standard delivery options! If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! By contacting us, you consent to us recording and retaining a transcript of your conversation with us. If you know of another way to reach them that we don't show here . FedEx most likely delivered it to the wrong address. May 2, 2023. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks. Extra 10% Off | Nasty Gal Promo Codes. To take advantage add to bag (like you would a product) and the discount will be If you're looking for . You'll no longer receive a delivery note in your parcel. I will need to dispute this with my credit card company. I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. And boohoo. Not ordering online ever again. Original packaging is not required! I'll never order from them again. It goes against our guidelines to offer incentives for reviews. I received them in a size 6. April 26. 4. Clothing Store Nastygal Nastygal Reviews 9,766 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Most relevant MV MADELINE VODRAZKA 3 US Nov 28, 2022 My package was stolen/missing and I My package was stolen/missing and I reached out to the customer service team via Instagram. If you want to change your email address, you will just create a new account. Hello Megan,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Katie, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Katie.Take care,Nasty Gal x. I contacted Nasty Gals customer service over an item I received that ended up being faulty. Once the day of truth. I stated if I couldn't amend the order I'd like it cancelled. *Please note that Apple Pay does not work on the Nasty Gal app. I dont have the package. We really appreciate the feedback as we're always looking for ways in which we can improve for future. Emma, Desired outcome: I am aware there was a storm and that delayed delivery to Ireland. Our NGVIP delivery service gives you unlimited next day or standard delivery for a whole year I am so upset and angry to go through this days before Christmas. Wow. Both my dress and my cami tank top came broken. - AGG01743-152-12 I would like more then 20percent of my purchase for the inconvenience and the damage. Find out how we combat fake reviews. I bought the gold chainmail dress from Nastygal for my birthday party last night. 3. Highly recommend. It is horrible. When did you go so downhill as a brand? This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. I ordered clothes for next day delivery it's been three days now and there still hasn't been any scans in fastway, is my package missing? I am posting pictures. Have a great day and take care,X, NastyGal is the absolute WORST I placed an order on Jan. 7th and have not received my order or been able to track my order! I received an incorrect item, what do I do? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I just want to assure you that if you have contacted the team, an adviser will be in touch to get this sorted for you soon.In the meantime, I've sent you a private message on trutpilot so if you could reply to this with your order number i'll certainly chase this up for you. When you message, please include the following information: Product name and code of the item ordered, Product name and code of the item received, Picture of the incorrect item and a description of the incorrect item received. Make sure you keep proof of postage! This shouldn't be the case if we have made an error, so I do apologise for this. Jayne Y got to the bottom of the problem quickly and the issue was resolved immediately. Faulty item but excellent customer service. i've emailed them about it, they didn't even reply, i do not understand what this is, i hope they can solve it, also they don't even have a customer service number on their website. AGAIN, in a size 6! x. I am outside of the returns policy, can I return? Never order again. I was never able to successfully change it. Here are 8 tips for writing great reviews. They TOOK PAYMENT and the order did not appear on email or on the app. I usually have no problems with this site so it was very shocking to receive these items. It might not be NastyGal fault but FedEx says I have to file a claim through NastyGal which I don't know how to do! We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. I am very sad to say I ordered items of clothing on the 29th of November 2019 and they were expected to arrive on the 4th of December. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. Once you have processed and paid for your return in the portal you're ready to post it off! It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. You will need your order number and email/last 4 digits of your phone number. Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. The package was scanned on December 22nd and no further info has been updated since then. A person emailed me and said they had changed my address and I should get my order within the next day. What a horrible first impression! Really lovely quality, I absolutely love my new clothes.thank you Nasty Gal !! I've tried tracking my package but it hasn't updated. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our App got a makeover If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. We're bummed things didn't work out for you, but here's the good news: You've got 45 days to send something back to us from the day you receive it. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. This does not affect your statutory rights. Item arrived with a makeup stain and a rip in the fabric. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. I've bought a few items which I've been very happy with and recently received some boots which had slight marks on. Do not shop here. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. You can choose what you want to hear from us! My entire backside was almost exposed. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Your order could be in a couple of places our warehouse, awaiting dispatch, with the courier on its way, or delivered. View in Dark Mode. When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. Please rest assured that we remain committed to the best possible service for our customers. Desired outcome: Claim it. For your security, we cant change your email address. Hi Ivonne, Thank you for taking the time to leave us a review and bringing this to our attention. I ordered on Jan 15th and now it's Feb 8th and my order still hasn't arrived. Once youre happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay. It took over three weeks to arrive. Just to contact facebook. Claim it and get a lot of features. It's that bad. Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable, Once the seal is opened on our intimate toys they can no longer be returned or refunded, Underwear and swimwear can only be returned if the hygiene seal has not been removed, Beauty products and accessories cannot be returned for hygiene reasons. 60% Off Sitewide Sale (Nasty Gal Coupons) . For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account. Be sure to keep an eye out and to keep watch on your tracking and I hope your items are with you very soon. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? When you first contact us please include the following information; Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault. I placed an order from Nasty Gal on December 12. Guess what, it is disconnected. If it's after 9pm on that date then its late. see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: So helpful and friendly. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. This is the correct refund that has been processed. Just click, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. The dress I paid $58 for literally started ripping at the seams. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). Claim it. Retailer website will open in a new tab. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. This is a very poor way to treat your customers. Hello Catherine,Thank you for taking the time to leave your review, we do apprecate your feedback. She fixed my issue and got everything sorted for me. Kind regards, I have paid almost $450 for my items and am missing like 5 pieces. I'm sorry to hear about the issue you had with your delivery. We've gone paperless! Received an item with a slight fault on it, was offered a partial refund for if I could fix it myself. You will need your order number and email/last 4 digits of your phone number, select your preferred return option (Print returns label at home or in store options). I have taken a look into this and it does seem to be an issue with our system as it was showing me that none of the items were refunded, I have spoken with our finance team who confirmed that only the one item was refunded, as both items were logged on the portal and I can see we have received this I have gone ahead and refunded the second item back to your paypal account now and this will reflect within 24 hours. If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. NG. I don't even know how they still have a website, I guess because they steal people's money and keep the products. The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. Some of our items do come back in stock, so keep checking back! Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Find out how we combat fake reviews. Items must be unworn and unwashed with the original labels attached. 2 weeks later return not updated on system. Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. : April 10. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. [protected]@hotmail.com Just pop your items in any sealable, waterproof, and non-transparent packaging. nastygal.com Look What's Arrived Your wardrobe refresh just dropped. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. nastygal.com We've Arrived Go meet our latest drop. Companies can ask for reviews via automatic invitations. I've had a look at the order and can see this was placed in December. We move fast and the turnaround of stock we sell means that we will not be able to resell your goods, so unfortunately we cannot accept returns that are over 45 days. You will need your order number and email/last 4 digits of your phone number to access your return options. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. Liked the products but the returns process is crazy. Furthermore, when I did receive the items, the sizing was incorrect. We really appreciate your feedback. To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp. It's just the worst.I made a purchase on January 9th because it was supposed to arrive on January 18th, I don't live in US, but for that time frame I was going to be there.When I tracked the packed, it said it left UK on January 19th.The thing is, the package arrived on January 30th to the Hotel, and I'm no longer in the US, and I don't know anyone in Orlando to pick up the package.Now the customer service is telling me that I should arrange the pick up since it was delivered, but extremely delayed and I don't live there.They don't provide a rational solution or a solution at all.
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